Job IT Technical Support Advisor - North West London

IT Technical Support Advisor - North West London Job id: 38612773
Location: North West London, London
Salary: Salary £20000 + bonus OTE £25000
Company:Mai Day Recruitment Services
Job type: Permanent
Date posted: 30/05/2008 12:04


Description: IT Technical Support Advisor - North West LondonSalary: £20000 + bonus OTE £25000Our client is looking to recruit an experienced IT Technical Support Advisor. It is essential you have at least 6 months to 1 year’s recent ISP experience to deal with customers technical issues over the phone. A solid technical background is also essential.CANDIDATES WHO DO NOT HAVE AT LEAST 6 MONTHS TO 1 YEAR’S ISP EXPERIENCE, PLEASE DO NOT APPLY AS YOUR CV WILL NOT BE CONSIDERED!!Key Responsibilities:• Acting as 1st, 2nd & 3rd line technical support for the customer base and internal departments• Taking inbound calls on a busy Technical Support line dealing with both IP Stream/LLU Data Faults and WLR/LLU Voice Faults • Logging and escalating faults • Responding to customers e-mails and letters• Managing and organising personal work load• Troubleshooting and diagnosing customer issues relating to their internet/ phone services.• Accurately logging customer calls on our in house billing system• Taking ownership of customer accountsHours of Work:-Monday to Friday on a basic rota first three weeks between the hours of 8.00a.m - 5.30p.m and next three weeks between the hours of 10.30a.m – 8.00p.m and one Saturday in three between the hours of 9.00a.m - 4.30p.mApplicant must have the following key attributes:-• Candidate must have ISP support experience or equivalent • Excellent customer services skills & attention to detail• Patience – when dealing with escalated calls and customer complaints.• Excellent telephone manner required (confident speaker)• Excellent writing skills• Ability to work on own initiative• Ability to work to strict SLA’s • Candidate must have a basic knowledge of Excel and Word.• Good team player & ability to perform under pressureDesired Skills:-• Experience using BT ECO Whoosh/Repair• Experience in fault logging and tracking• Experience liaising with BT Wholesale and BT Open Reach• Excellent Understanding of LLU ( Local Loop Unbundling)• Knowledge of BT networks and infrastructure Candidates must be eligible to live and work in the UK. Only successful applicants will be contacted.If you have the skills and ability for this fantastic role then send your cv to Jo at Maiday Recruitment services today Email: creative@maidayrecruit.co.uk


Contact: Jo .
Reference: job/JW34108ST
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