Job Customer Advisor

Customer Advisor Job id: 38614069
Location: Bletchley, Milton Keynes (MK1)
Salary: 7.50
Company:Sitel
Job type: Permanent
Date posted: 30/05/2008 12:58


Description: SITEL BASED AT ABBEY BLETCHLEY, MILTON KEYNESHourly Rate£7.50 per hour rising to £7.73 per hour after the completion of probationTerms & ConditionsLegacy SITEL permanent Contracts Weekly paid 28 days holiday including Bank Holidays6 months probationary period HoursFull time candidates must be completely flexible between the hours of 7am & 11pm over 7 days. Shifts will be on a rota basis with a mixture of early, middle & late shifts, usually working 5 days out of 7. Weekends as per rota requirements but maximum 1 in 3,but agents should all be recruited as fully flexible between 7am and 11pm. Training8 weeks full-time training for all candidates. Training will be Monday to Friday, usually within normal office hours. Training is intensive with ongoing assessments & for this reason, we are currently unable to offer training on a part-time basis. All candidates MUST be able to commit to the 8 weeks training. Trainees are required to commit to 100% attendance for the training period. Training comprises 2 weeks classroom training and 2 week ‘grad-bay’ for the 8 week period.Job DescriptionThis is an inbound customer service role. Initially, the piece will work around ‘Lost & Stolen Cards’, ‘General Banking’ and ‘Charge Calls’, but may extend into other areas of banking customer service. Agents should provide excellent customer service, be able to communicate clearly and be focused towards resolving the customer query first time.Person SpecificationCandidates should have extensive previous customer service experience, have a confident, clear telephone manner, listening skills & be fully flexible with regard to working hours. We are looking for a long-term commitment to the Abbey piece, so temporary workers will not be considered. This is a particularly important piece, as in the absence of a Milton Keynes site, recruited staff will work within the Client site alongside Abbey. Abbey enforce a strict business dress dress-code and candidates should be made aware of this.Recruitment ProcessAll candidates will complete a financial services role play, looking at compliance, objection handling and customer service. If successful, they will move onto a Competency Based Interview. Additional InfoAbbey is a FSA regulated Client, so all successful candidates will be credit checked.


Contact: Ursula Doran
Reference: job
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