Job Bilingual Customer Service/Sales Co-ordinator

Bilingual Customer Service/Sales Co-ordinator Job id: 38705995
Location: Whitstable (CT5)
Salary: £17000 - £19000 per annum + Bens
Company:Beacon Contract Services Ltd.
Job type: Permanent
Date posted: 04/06/2008 14:53


Description: A requirement has arisen for an experienced Customer Service/Sales Coordinator to join a dynamic company in Whitstable, Kent. Fluent French is a distinct advantage and applicants with this will be considered priority.General Responsibilities:To ensure that the highest level of customer service is provided, by providing support and information to meet customer needs and to other staff in the team.To assist external Regional Sales Managers with administrative, marketing & sales backup.Key Areas:Customer Orders Ensure that customer orders are dealt with efficiently and correctly, following procedures, liaising with other departments and meeting agreed delivery timescales. Customer Service & EnquiriesResponsibility for answering the telephone and dealing with enquiries / directing the calls as appropriate. Provide detailed information about products, orders, prices, invoices, quotes etc.Record information about orders, enquiries, complaints or return of goods to aid internal communication and the following up of enquiries.Responsible for following up exhibition leads and updating the customer database following exhibition, liaising with Regional Sales Managers as necessary.Liaise with customers on behalf of other staff and Managers where language skills are required. Sales SupportPoint of contact in the office for external Regional Manager(s) & assist them with customer enquiries, sales follow up, market research, etc.Responsible for preparing customer mailings for designated territory as advised by Manager.Responsible for maintenance of the customer database in designated territory and ensuring that relevant information is recorded for reference.Responsible for carrying regular customer surveys & recording feedback given for analysis.General AdministrationResponsible for filing of own documents.Assist with special projects as required, e.g. proof-reading/ translation, research, covering for absent colleagues, etc.Report any non-conformance product, process or quality to the Customer Service ManagerProvide assistance to any member of the Customer Service team should it be required.French language skills would be a definite advantage along with customer service & sales experience and a good working knowledge of Microsoft package.Can all applicants attach an up to date CV.


Contact: Samantha Clowes Pritchard
Reference: job/SAM-CSSC
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